Return policy

Can I return a product after buying it?

A refund is accepted only if the returned product has not been used and is in perfect condition, as well as still in its original box. You have 14 days after receiving your package. The refund will be processed within the next 30 days of the reception of the returned package. The shipping cost for the returning package will not be refunded.

You won’t be able to return it in any petusco shop.

How can I return a product purchased online?

All the returns must be sent to this address:

DUSTOPEL S.L.
Polígono Industrial Llanos de Jarata. Calle Madame Curie, parcela 131
14550 Montilla (Córdoba)
Spain

It must be sent with the original ticket (shipping cost is not included) .
We recommend to keep safe the returning ticket.
Once we received the returning package, we will proceed to the refund.
As soon as our center processes the return, we will inform you via e-mail. Generally, we process the refunds within 3 business days. In case you don’t receive an e-mail within 20 days after sending your package, we beg you to contact our customer service center.

When will I receive my refund?

Once we have received and processed your return, we will do your refund. Generally, the refunds are processed within 30 days starting at the reception of your package, and we will send you an e-mail to inform you about it.

After receiving your e-mail, you will receive your refund within 5-10 days. This time will depend on your bank. Unfortunately this delay does not depend on us. If we have any issue refunding your money, we will contact you.

What should I do if the amount of money refunded is not correct?

Contact our customer service center and we will solve it for you.