Frequently asked questions

Where can I buy online?

You can buy on worldwide. The shipping cost will vary depending on your location.

How can I contact Customer Service?

Through the form that you will find in the contact section. You can also send an email to or call +0034 93 162 80 80.

Can I cancel or modify my purchase?

Once your purchase has been confirmed, there is no way to modify it before its delivery.

You may cancel it, but as soon as possible. Contact immediately with the customer service, and they will do everything that is possible. However, we cannot assure the cancellation of the purchase, if you have received a confirming e-mail.

For further information on your cancellation, check our Return Policy.

What should I do if my package is damaged? only sells products in perfect conditions. If you receive a damaged item, contact us at the customer service.

May I exchange my products in a Petusco shop?

The purchased products online are only available for return/change through the website.